You may want to try rebooting your router too if it normally gives you connectivity issues over time. Cycle Power (router too) – Pull the power to your Echo speaker and plug it back in, forcing it into a fresh reboot.Most of which have led to some of the same troubleshooting techniques listed as followed: You can find many conversations between Alexa users and Amazon as they try to troubleshoot the experience people are having. As for Amazon, you are at their mercy if it falls on theirs. You can rest assured that Pandora seems to be working hard to resolve any potential problems that could involve anything on their end. Especially since Pandora seems to work fine just about everywhere else (mobile apps, Google Assistant, and so on). ![]() The trouble is likely on Amazon’s side and how the Echo speakers are communicating with Pandora. Of the issues users have run into, this is the only one we have been able to replicate ourselves, and white-listing the domain has resolved it in every observed case.įor those not being affected by ad-blocking or firewall solutions that could be prohibiting these ads from coming though, there could be something else to blame for your experience. At least everything else on your network will still be blocked. If you prefer the former, then you’ll have to put up with at least a few ads here and there. Free Pandora music, or make the sacrifice for a paid subscription (or find another solution). So you have to weigh out what you really want in life. The same applies if you are using router hardware that features strong firewalls that may behave in a similar manner.Īlthough powerful ad-blocking solutions like this can be quite a tool for privacy, it can also hurt certain services that rely on this income to offer the services they do. So you are going to want to whitelist the domain “ ” on your ad-blocking solution. Despite this sounding like a “Sweet! No ads!” moment, those free Pandora accounts do require those ads in order for the service to work on the Echo speakers (and it helps cover the cost of those accounts and the profit to the artists you are listening to). If you are running a network-wide ad-blocking solution like Pi-Hole, then it is doing its job quite well, and it is also blocking ads from Pandora that try to pop up in between tracks. This appears to be a common issue that is leading to this error and the solution is as simple as white-listing a single domain.Īlthough Amazon hasn’t come forth with any hard solutions, we were able to discuss this problem with one of Pandora’s team members who has been working diligently to resolves issues just like these, which helped bring us to this one solution. Thankfully, there is at least one answer that could solve this problem for a number of users who happen to be using “free” ad-supported Pandora accounts behind strong firewalls or network-wide ad-blocking solutions like Pi-Hole. ![]() It appears that there has been no success on Amazon’s side to develop a solid answer just yet, so this has left many users taking to the web to find a solution, and little have had such luck. ![]() ![]() This is an issue that has been plaguing many users for an unknown number of months now. The issue appears after a single track from any given station has finished playing, which then leads to a number of seconds of silence, and then finally Alexa saying “Sorry I’m having trouble playing the music”. It looks like a handful of Amazon Alexa users have been having trouble getting their Alexa-equipped Echo speakers to play tracks from Pandora.
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